TERMS AND CONDITIONS OF SERVICE

Last Updated: [Dec -09-2025]

Welcome to WYLD. These Terms and Conditions ("Terms") govern your use of our meal delivery service and mobile application. By purchasing a meal plan, downloading our App, or using our services, you agree to comply with and be bound by these Terms.

1. Account Activation and App Usage

  • Access: Upon purchasing a plan, your account will be activated via the WYLD App. Login credentials will be provided to the email address registered with us.

  • Security: You are responsible for maintaining the confidentiality of your login information. All modifications to your plan must be made through the App or by contacting support within the specified timeframes.

2. Delivery Policy

  • Delivery Windows: We operate two specific delivery windows. You acknowledge that deliveries will occur during these times: 

  • Contactless Delivery: To ensure minimal disturbance, our drivers will not ring the doorbell. Deliveries will be left at your designated drop-off point (e.g., front door).

  • Receipt of Goods: It is the customer's responsibility to retrieve the meals promptly within the delivery window.

3. Equipment and Cooler Bag Exchange

  • Rotation System: Our service operates on a bag-exchange basis. You must leave your empty chiller bag and ice packs outside your door the night before or prior to your next scheduled delivery.

  • Replacement: Our team will pick up the used bag and replace it with a new bag containing your fresh meals. Failure to leave the bag out may result in delivery disruptions or additional fees for unreturned equipment.

4. Food Safety, Storage, and Heating

  • Immediate Refrigeration: WYLD is not liable for spoilage due to improper storage after delivery. You must refrigerate your meals immediately upon receipt to ensure temperature control and safety.

  • Heating Instructions:

    • Meals are delivered in microwave-safe, biodegradable containers.

    • Remove the lid before microwaving.

    • Do Not Microwave Sauce Containers: The sauce containers are recyclable but not microwave-safe. Please remove them before heating your meal.

5. Modifications to Meal Plans

  • Notice Period: Any changes to your meal plan (including menu selection, delivery pauses, or address changes) must be made 72 hours (3 working days) in advance.

  • Daily Cut-Off: The daily cut-off time for changes is 2:00 PM.

  • Weekend Policy: Changes for Saturday and Sunday deliveries must be finalized and submitted by Wednesday at 2:00 PM.

  • Method: Changes should be made via the WYLD App. If you require assistance, you may contact support, subject to the notice periods above.

6. Cancellation and Refund Policy

  • Notice Required: You may cancel your plan at any time, provided you give a minimum of 3 working days' notice.

  • Fees and Calculation:

    • A 20% cancellation fee will apply to the refund amount.

    • Refunds are calculated based on the base price of the meal plan. Any promotional discounts applied at the time of purchase are forfeited upon cancellation (i.e., used days will be recalculated at the full, non-discounted rate).

  • Processing Time: Refunds will be processed within fourteen (14) business days. 

7. Customer Support

  • Operating Hours: Our support team is available Monday through Friday, 9:00 AM to 6:00 PM.

  • Feedback: We welcome feedback regarding your meals and service experience. Please contact us via text or through the App.

 

 

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